Privacy statement

Who is responsible?

The controller for the website and for your VenuePulse account is:

What we collect through the website

• When you request a demo: your name, the name of your club or venue, your email address, the kind of evening, your message if you write one, and the language you viewed the site in.
• A one-way fingerprint (hash) of your IP address, stored with your request. It lets us see whether someone floods the form. We do not store your IP address itself.
• A spam check by Cloudflare Turnstile. For that, Cloudflare looks at technical data from your browser and your IP address, to tell people from bots. It only loads when you reach the form.
• Like every website, our hosting keeps technical logs (including the IP address and time of a request), for security and to fix problems. They are deleted automatically after a limited time.

Why we use that data

• To answer your request and plan a demo with you. We do that at your request, ahead of a possible agreement (Article 6(1)(b) GDPR).
• To protect the form against spam and abuse. That is our legitimate interest (Article 6(1)(f) GDPR). You can object to it; see your rights below.

We send you one confirmation by email and then contact you ourselves. You are not added to a mailing list.

How long we keep it

We delete a demo request, with the fingerprint of your IP address, 12 months after the last contact. If you become a customer, we keep what your account needs for as long as you use VenuePulse, and what the law requires (invoices, for example) for as long as the law requires.

Who processes it

We do not sell or rent out data. These service providers process it on our behalf:

• Google (Firebase and Google Cloud): the database is in the data centre in Saint-Ghislain, Belgium (europe-west1); the website and the app run in the Netherlands (europe-west4).
• Cloudflare: the spam check (Turnstile) on the form.
• OVHcloud (France): the mail server we send our emails with, such as the confirmation of your request.

Where one of them may process data outside the European Union, this happens with the safeguards the GDPR requires, such as the European Commission’s standard contractual clauses.

Cookies and storage in your browser

The website sets no cookies to track you and uses no analytics or advertising tools. Your browser only keeps technical data: which scenario you last looked at, and what the Firebase software needs to work.

If you use the app, you stay signed in and can keep working without internet. For that, the app keeps your sign-in and a copy of your venue’s data in your browser’s storage (localStorage and IndexedDB). That is strictly necessary and disappears when you sign out or clear your browser data.

Data clubs process with the app

Clubs, cafés and organisers use VenuePulse for their orders, tabs, invitations and teams. For that data about their guests and volunteers, the club is the controller; VenuePulse is the processor and follows their instructions. If you have a question about your order, tab or invitation, please ask the club. We help the club answer your request.

Your rights

You can ask which data we hold about you, have it corrected or deleted, object to its use, have its use restricted and get a copy to take elsewhere.

Send us a message through the form on the home page for that. We answer within a month. Request a demo

If you are not satisfied with our answer, you can lodge a complaint with the Belgian Data Protection Authority. Data Protection Authority (dataprotectionauthority.be)

Changes

If we change this statement, the date at the top changes. For important changes we also tell customers by email.